Openings for Technical Support Engineers at VRVIRTUAL.COM
Job Position : Technical Support Engineer
Job Category : IT Software - Application Programming, Maintenance
Job Location : Delhi, NCR
Compensation : INR 3,00,000 - 4,00,000 P.A
Number of Vacancies : 5
Desired Experience : 0 to 1 Year
Key Skills : SQL Support, Database Support, MIS, SQL, System Support
Job Purpose (Job Summary) :
To provide support for business application systems in specified business areas related to the CRM / service / publishing industry.
Key Responsibilities / Duties :
• Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner
• Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles
• Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings
• Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients
• Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation
• Maintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed with the business units on a regular basis
• Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed
• Provide out of hours and weekend support when required as agreed with manager
• Assist with project work on supported applications from time to time
Skills / Other Personal Attributes Required :
• Must have a technical knowledge of SQL Server/ SQL Queries.
• Must have strong problem solving capabilities with an analytical, methodical approach
• Must have zeal in analyzing technical problems, and of proposing and implementing solutions
• Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service
• Ability to communicate well both verbally and in writing (Excellent verbal and written skills)
• Have a strong desire to learn and progress (motivated enough to self-learn)
• Be able to work under pressure and multi-task
• Good inter-personal skills combined with willingness to listen to users, ability to analyze requirements / problems and to propose innovative but workable solutions
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